Annulation de la demande par le demandeur

Un utilisateur annule la demande d'intervention qu'il a réalisé. Il peut réaliser cette action depuis les interfaces web et mobile d'intentPlatform ou depuis son CRM connecté à intentPlatform.

Récupération des informations

En tant que prestataire, je récupère les nouveaux tickets et ceux qui ont été récemment mis à jour via une requête GET sur l'API Operations v2.
/api/operations/v2/operations?since=2021-06-01T10:00:00&notIssuedByMe=true&fields=logs

Une annulation se matérialise par la transmission d'un log status=denied et event=canceled. Pour identifier cette information, je regarde la rubrique logs du json récupéré.

Je peux récupérer de plus amples informations (commentaire, photos, date et heure) sur le détail de l'annulation dans le log en question (status=denied et event=canceled) dans la rubrique logs .

Exemple

Ci dessous un exemple de json récupéré avec 2 nouvelles demandes dont 1 qui a été annulée (test_bailleur_001_21060915101).
{
    "_links": {
        "self": {
            "href": "https://api.hubintent.com/api/operations/v2/operations?since=2021-06-01T10:00:00&notIssuedByMe=true&fields=logs"
        }
    },
    "_embedded": {
        "operations": [
            {
                "reference": "test_bailleur_001_21060915101",
                "issuer": {
                    "entity": {
                        "id": "5853fdefc2829a04502a073a",
                        "label": "Intent Technologies Tests Internes",
                        "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                    },
                    "user": {
                        "id": "32a3ad36-6f77-41e0-981e-538bc11657a1",
                        "type": "user",
                        "name": "serviceclient+test@intent.tech"
                    }
                },
                "contract": {
                    "reference": "test_presta_001",
                    "label": "Contrat test",
                    "entities": [
                        {
                            "id": "5853fdefc2829a04502a0734",
                            "label": "Intent Staff",
                            "logoUrl": "https://hubintent.com/intent/entities/logos/fdaf450a-4ae4-4c2b-93cb-5338bd286219"
                        },
                        {
                            "id": "5853fdefc2829a04502a073a",
                            "label": "Intent Technologies Tests Internes",
                            "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                        }
                    ]
                },
                "logs": [
                    {
                        "issuer": {
                            "entity": {
                                "id": "5853fdefc2829a04502a073a",
                                "label": "Intent Technologies Tests Internes",
                                "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                            },
                            "user": {
                                "id": "32a3ad36-6f77-41e0-981e-538bc11657a1",
                                "type": "user",
                                "name": "serviceclient+test@intent.tech"
                            }
                        },
                        "reference": "test_bailleur_001_21060915101",
                        "description": "je souhaite une intervention",
                        "contractReference": "test_presta_001",
                        "contacts": [
                            "BEGIN:VCARD\r\nVERSION:3\r\nFN;CHARSET=UTF-8:Intent SC\r\nN;CHARSET=UTF-8:SC;Intent;;;\r\nEMAIL;CHARSET=UTF-8;HOME;INTERNET:serviceclient+test@intent.tech\r\nREV:2021-06-09T15:10:01+02:00\r\nEND:VCARD"
                        ],
                        "creationDate": "2021-06-09T15:10:02+02:00",
                        "type": "intervention",
                        "serviceCode": "A qualifier",
                        "workType": "corrective",
                        "status": "open",
                        "event": "requested",
                        "eventDate": "2021-06-09T15:10:01+02:00",
                        "logDate": "2021-06-09T15:10:01+02:00",
                        "location": {
                            "assetReference": "01-ALT-01-05",
                            "assetLabel": "ENT 5",
                            "assetOwner": "demo.intent",
                            "assetAlgoliaId": "6062da84b45959419eac3d60"
                        },
                        "suggestedProvisionalDate": "2021-06-09T15:10:01+02:00",
                        "photos": []
                    },
                    {
                        "issuer": {
                            "entity": {
                                "id": "5853fdefc2829a04502a073a",
                                "label": "Intent Technologies Tests Internes",
                                "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                            },
                            "user": {
                                "id": "32a3ad36-6f77-41e0-981e-538bc11657a1",
                                "type": "user",
                                "name": "serviceclient+test@intent.tech"
                            }
                        },
                        "reference": "test_bailleur_001_21060915101",
                        "description": "Erreur de création. Intervention non nécessaire",
                        "contractReference": "test_presta_001",
                        "creationDate": "2021-06-09T15:12:21+02:00",
                        "type": "intervention",
                        "serviceCode": "A qualifier",
                        "workType": "corrective",
                        "status": "denied",
                        "event": "canceled",
                        "eventDate": "2021-06-09T15:12:20+02:00",
                        "logDate": "2021-06-09T15:12:20+02:00",
                        "location": {
                            "assetReference": "01-ALT-01-05",
                            "owner": {
                                "id": "5853fdefc2829a04502a073a",
                                "label": "Intent Technologies Tests Internes",
                                "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                            },
                            "assetLabel": "ENT 5",
                            "assetOwner": "demo.intent",
                            "assetAlgoliaId": "6062da84b45959419eac3d60"
                        },
                        "photos": []
                    }
                ],
                "_links": {
                    "self": {
                        "href": "https://api.hubintent.com/api/operations/v2/operations/test_bailleur_001_21060915101?contractReference=test_presta_001"
                    },
                    "documents:list": {
                        "href": "https://api.hubintent.com/api/documents/v1/documents?elementType=undefined&elementReference=test_bailleur_001_21060915101"
                    }
                }
            },
            {
                "reference": "test_bailleur_001_21060915135",
                "issuer": {
                    "entity": {
                        "id": "5853fdefc2829a04502a073a",
                        "label": "Intent Technologies Tests Internes",
                        "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                    },
                    "user": {
                        "id": "32a3ad36-6f77-41e0-981e-538bc11657a1",
                        "type": "user",
                        "name": "serviceclient+test@intent.tech"
                    }
                },
                "contract": {
                    "reference": "test_presta_001",
                    "label": "Contrat test",
                    "entities": [
                        {
                            "id": "5853fdefc2829a04502a0734",
                            "label": "Intent Staff",
                            "logoUrl": "https://hubintent.com/intent/entities/logos/fdaf450a-4ae4-4c2b-93cb-5338bd286219"
                        },
                        {
                            "id": "5853fdefc2829a04502a073a",
                            "label": "Intent Technologies Tests Internes",
                            "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                        }
                    ]
                },
                "logs": [
                    {
                        "issuer": {
                            "entity": {
                                "id": "5853fdefc2829a04502a073a",
                                "label": "Intent Technologies Tests Internes",
                                "logoUrl": "https://hubintent.com/intent/entities/logos/c74fd223-bc40-46c2-bf42-6748a9cfe146"
                            },
                            "user": {
                                "id": "32a3ad36-6f77-41e0-981e-538bc11657a1",
                                "type": "user",
                                "name": "serviceclient+test@intent.tech"
                            }
                        },
                        "reference": "test_bailleur_001_21060915135",
                        "description": "il fait trop froid",
                        "contractReference": "test_presta_001",
                        "contacts": [
                            "BEGIN:VCARD\r\nVERSION:3\r\nFN;CHARSET=UTF-8:Intent SC\r\nN;CHARSET=UTF-8:SC;Intent;;;\r\nEMAIL;CHARSET=UTF-8;HOME;INTERNET:serviceclient+test@intent.tech\r\nREV:2021-06-09T15:13:05+02:00\r\nEND:VCARD"
                        ],
                        "creationDate": "2021-06-09T15:13:06+02:00",
                        "type": "intervention",
                        "serviceCode": "chauffage",
                        "workType": "corrective",
                        "status": "open",
                        "event": "requested",
                        "eventDate": "2021-06-09T15:13:05+02:00",
                        "logDate": "2021-06-09T15:13:05+02:00",
                        "location": {
                            "assetReference": "01-ALT-01-05",
                            "assetLabel": "ENT 5",
                            "assetOwner": "demo.intent",
                            "assetAlgoliaId": "6062da84b45959419eac3d60"
                        },
                        "suggestedProvisionalDate": "2021-06-09T15:13:05+02:00",
                        "photos": []
                    }
                ],
                "_links": {
                    "self": {
                        "href": "https://api.hubintent.com/api/operations/v2/operations/test_bailleur_001_21060915135?contractReference=test_presta_001"
                    },
                    "documents:list": {
                        "href": "https://api.hubintent.com/api/documents/v1/documents?elementType=undefined&elementReference=test_bailleur_001_21060915135"
                    }
                }
            }
        ]
    },
    "total": 2
}